MAI ADVENTURES SUP SCHOOL – BOOKING TERMS AND CONDITIONS

We welcome you to MAI Adventures Paddleboarding and we look forward to your adventure with us. It is imperative that the safety of all our customers is paramount so please take the time to read the following T&C’s, your signature is required below to show you and your party acknowledge and accept them and fully understand the content. Please return this no later than 24 hours prior to your session with MAI Adventures. For further clarification, please contact us at maiadventures@mail.com.

Lead Bookers Name Date:

Signature

Launch Sites

HQ is based at Cargreen in Cornwall right on the River Tamar. Please note that we launch from various sites along the River (subject to weather & tidal conditions). You will always be informed of where we launch prior to your session. If a date is not listed for an activity you wish to do, please drop us a message and we will do our best to see what we can do. Please note with all bookings, the balance is required before the activity commences.

Refund Policy

Customers will be entitled to a full refund anytime an instructor cancels a booking.

  • Full refund if the booking is under or equal to £200 and cancelled at least 24 hours prior to the activity start time.

  • Full refund if the booking is over £200 and cancelled at least a full 72 hours prior to the activity start time.

  • If the conditions on the day aren’t ideal but the activity is still taking place, refunds and rescheduling will only be provided under special circumstances.

If, after a booking has been confirmed, you reduce your numbers the payment will be forfeited for any cancelled members. If you want to change your booking, add participants or change location please notify us as soon as possible giving full reasons why. MAI Adventures will at its discretion try and accommodate any request to change a date or venue, please note any change will be subject to an administrative fee.

Paddleboarding venue

MAI Adventures will monitor the weather forecast closely and the paddleboarding venue and launch site will be confirmed with you one day prior to your activity.

Weather and tides

Unfortunately we cannot control the weather or tide, therefore in the event that the weather or tide is unsuitable, cancellation of the session may occur and an alternative date will be booked or a credit note will be issued. We try to endeavour to carry out all our SUP sessions but minimum numbers, instructor availability and weather conditions can affect the activity. If it is very windy or thunder and lightning we will have to reschedule your session with us. You will always be contacted as soon as possible to discuss the options with you.

Session Timings

Everyday is different on the River Tamar so sessions run at different times of the day and are tide and weather dependent (normally we run 2 hours before and 2 hours after slack tide.). If you are more than 15 minutes late arriving for a group booking, we will start the activity so it does not affect others in the group and you will not be refunded.

Safety of our Clients

Ensuring everyone is safe at all times is our number one priority and therefore anyone who has booked a session with MAI Adventures will at all times during the session comply with all reasonable instructions or advice given to them by us. We reserve the right to exclude them from the session and do not accept any responsibility for any liability, loss expenses or damages arising because of their failure to comply to any of the following:

  • Skill Level: During the activity we will assess your skill level. If we feel your skill level is not adequate or safe before embarking on an activity then we reserve the right to exclude you from the activity.

  • Disruptive behaviour: MAI Adventures reserves the right to temporarily or permanently exclude participants who are disruptive or are continuously disruptive when attending any of our sessions or activities. No refund will be paid in the event of such an exclusion taking place.

  • Alcohol and drugs: Participants who have been identified to have consumed alcohol or drugs will be immediately excluded.

Waiver form

All waiver forms are required to be completed prior to getting out on the water with us. All guests who have booked onto the activity need to be able to swim more than 50 meters unaided. Failure to provide completed waiver forms, the activity will be cancelled.

Pregnancy

Pregnant women can partake in SUP activities. Before partaking on session, please ensure you provide written approval from a doctor or Health Practitioners. They must also be aware of the dangers (falling on board on stomach, etc injury to unborn) and they must consent they are fit and healthy and can partake in the activities. It is also recommended pregnant women are experienced paddlers only.

Natural Disasters

As per our policy for "Natural Disasters" no refunds will be offered if cancellation is due to an unforeseeable natural disaster or "act of God" is understandably out of our control. Specifically, in no event will we be liable for any loss or damage whatsoever without limitation arising from the contracting of COVID-19 Coronavirus whilst engaging in any of our activities and/or sessions and by agreeing to this you thereby release and discharge us from any claims and liabilities against us due to any COVID-19 Coronavirus circumstance which might occur. We will of course honour your booking going forward and will offer you a unique credit code which will enable you to re-book for any of our sessions in the future and will be valid for 1 year from date of the cancelled session.

Damage to kit

MAI Adventures uses equipment that is very high quality and therefore we expect all paddlers to look after it. Damage or loss to MAI Adventures equipment caused by negligence, malicious acts or carelessness must be paid for at the time at current replacement value.

Consent – Photography and Film

MAI Adventures may from time to time take photographs/film of our activities, the use of this data is solely for the purpose of promoting and publicising MAI Adventures activities through our literature, website, social media, press and TV. Participants names will not be disclosed by MAI Adventures. Please notify MAI Adventures if you do NOT consent to the use of photographs and video recordings of yourself or your children taken by MAI Adventures at the time of booking or in writing before the session/activity starts (where possible we will inform parents/guardians at the start of a session/activity).

Privacy

We consider your booking details to be confidential and will not pass on your details to a third party under any circumstances unless required to do so under law. Please note we will add your email to our database so you can be kept up to date about MAI Adventures. Please opt out if you do not wish for this. MAI Adventures will hold all personal data in accordance with its Privacy Policy.

Insurance & liability

MAI Adventures has a comprehensive public liability policy with CURTIS MARINE INSURANCE. We are happy to provide a copy of our certificate should you need one. Bookings DO NOT include personal travel or accident insurance. Please ask your insurer for details of the necessary cover for taking part in outdoor activities.

Parking

Cargreen: There is very limited parking in Cargreen. Parking at the end of the road by the wall is private parking so please do not park there. There is no parking in the pub car park either. Parking on the road or on Coombe street or by the Cargreen park is advised. It is only a short distance to walk.

Location Postcode Parking

Cargreen, Sammy Sands – PL12 6PA – Very limited, no parking on the quay

Saltash Waterfront – PL12 4EH – Free Parking at Jubilee Car Park

Wacker Quay – PL11 3AH – Restricted height , free parking

Lopwell Dam – PL20 7ED – Parking next to Cafe

COVID -19 (Social Distancing)

MAI Adventures have amended their operating procedures to ensure your safety and abide by the current government guidelines on social distancing.

ARRIVAL

Please arrive 15-30 mins prior to launch to allow you enough time to change and be allocated your equipment, timings will depend upon the number of paddlers per session. If paddlers are members of the same household, they will be advised they can all attend together at the given allocated time slot. However, social distancing will be adhered to by staff members of MAI Adventures. If any of the guests display illness or symptoms relating to the coronavirus or covid 19, or in any way do not follow the rules set out to them, MAI Adventures reserves the right to exclude them from the session or end the current session they are part of.

River Tamar Sessions: Cargreen

Parking is limited so give yourself time to find a parking space and walk down to the quay opposite The Spaniards Pub.

Launch – The lead instructor will ensure that social distancing is maintained during the briefing session and launch which will take place at Sammy Sands Beach. Once the briefing is complete the lead instructor will guide each person onto the water, and ensure social distancing is maintained throughout the session.

River Tamar Sessions: Saltash

Please park in the free parking at the waterside and meet the instructor by the Blue Transporter.

Launch – The lead instructor will ensure that social distancing is maintained during the briefing session and launch which will take place at Jubilee slipway. Once the briefing is complete the lead instructor will guide each person onto the water, and ensure social distancing is maintained throughout the session.

Sessions

Activities are conducted as per normal whilst always observing social distancing. Paddlers will need to demonstrate they can self recover or use a buddy to help them hold their board whilst getting back on. If a paddler requires support, they will be guided to the shoreline where assistance can be given, if they can not make the distance unaided the use of a tow line will be used to guide them to shore safely.

Session Completed

Paddlers will be guided back to the launch spot and disembark one by one and walk the short distance to the equipment drop zone.

Liability

MAI Adventures have taken every effort to ensure we follow the government guidelines in regards to safe practices at work and therefore do not accept any responsibility for any clients contacting Coronavirus or Covid 19.

Child Protection

MAI Adventures instructors hold current child protection and DBS certification. In the event that a child makes a disclosure or a member of staff believes that the child is suffering from abuse we will act in accordance with our child protection policy, a copy of which is available on request.

Health & Safety

  • A full risk assessment will be carried out before any activity takes place at a new venue.

  • A dynamic risk assessment will take place before every activity.

  • All instructors hold a current first aid certificate issued by an appropriate body. By agreeing to these terms and conditions you are providing consent for MAI Adventures instructors to administer first aid to you or your child as required at any time.

  • For safety reasons it is compulsory for all attendees to wear a buoyancy aid / pfd when instructed to do by a MAI Adventures instructor. We reserve the right to refuse permission to participate for any person not wearing safety equipment. It is the responsibility of each adult to ensure appropriate clothing is worn and/or available for their child for the activity being undertaken and weather conditions.

Customers with Disabilities

If you have a disability or medical condition please call us to discuss your needs. Although not all activities are suitable for all disabled participants, we will do our best to help by working with our instructors to assess your individual needs relative to the activities. We must also be informed of any medical conditions (asthma, epilepsy, deafness etc) any participant has.

 

Complaints

In the unlikely event that you or your child are dissatisfied with the service we provide then please in the first instance raise it with the senior coach at the activity. He/she will deal with the problem in accordance with our policies and procedures. This policy is available upon request.

Personal Property

MAI Adventures cannot be held responsible for any loss or damage to any personal belongings whilst attending an activity. We can lend you a waterproof bag for keys or phones.

Thank you for taking the time to read and sign these terms and conditions set between MAI Adventures and yourself. We can't

wait for your paddleboarding adventure to start.

NB:VAT is included in all prices. All information is copyright to MAI Adventures.